Refund Policy

Above all, we want you to be satisfied with your purchase! If something
doesn't look or feel right, send us an e-mail to
info.pauljonesoutlet@gmail.com and we will fix the problem!
Remember, our policy is only 30 days for exchange/refund requests.
refund requests. If 30 days have passed since you purchased the
purchased the item, unfortunately we cannot offer you an exchange or refund.
refund.

Also remember that when you place an order, this
means that you accept all of the following conditions:
If your product is defective, you do not have to return the original product
return the original product, but we will send you a replacement product free of charge.
For hygienic reasons and due to the individualization of our
products, we will not offer an exchange or a full refund unless there are
unless there are major problems with the product you receive.
you receive.

The article is located here:
STOREFRONT/TRACK V.SHOPIFY.COM SESSION
_FBP THIS WEBSITE 90 DAYS
It differs significantly from the description or preview you have
you have seen;
Damaged due to defects in our factory or by the carrier; or
carrier;
Not what you ordered;
Please note that in other cases (not mentioned above) we only offer
offer a partial refund (excluding shipping costs).

NOTICE:

Offers refunds or exchanges on products purchased during
purchased during a sale or promotion.
We do not give refunds (without shipping the goods to our warehouse) in cases of error.
warehouse) in cases of error on either side such as:
Incorrect sizes, patterns, colors, etc.
Failure to preview the design to see if it is designed
correctly (as all our print files are automatically generated in exactly the same
same way as our website preview),
so please check your order carefully before proceeding to checkout,
to make sure your order is correct.

If you wish to submit a complaint, please send us an e-mail
to info.pauljonesoutlet@gmail.com  and include the following information
(this is mandatory):
- Order number
- Video/picture of the faulty product
- If your complaint concerns a printing error, you must attach a photo of the error.
of the error.
- If your request concerns the size or position of the print,
place a tape measure, stick or ruler on the affected images.
images.
- If any part of your product is missing, send us a photo of the
envelope of the package you received, including the shipping label, so we can
shipping label so that we can send it to our production department to
to investigate the problem.
- Full delivery address
- Phone number of the contact person

Our support team will review the photos/videos you sent of the defective product.
of the defective product. If the product is valid, we will send it back to you at no
additional costs. In the rare case that it is not practically
possible to send a replacement product, we will refund the full cost of the eligible
cost of the eligible product (including shipping costs).

Cancellation of an order is only valid for 24 hours after purchase
if the shipment has not yet been made.